Product Provider

InsurerTwo Mountains Underwriters (Pty) Ltd
License Number  I306
Address88 2nd street, Halfway House, Midrand
Johannesburg, Gauteng
Emailinfo@twomountains.co.za
Telephone Number 0800 668 539
Website www.twomountains.co.za
Complaints Department Telephone: 0800 668 539
Email: Complaints@twomountains.co.za
Compliance Department Telephone: 0800 668 539
Email: Compliance@twomountains.co.za


Financial Services Provider

FSPTwo Mountains Financial Services (Pty) Ltd (“TMFS”)
Registration Number 2012/119762/07
License Number 8706
Address 88 2nd street, Halfway House, Midrand
Johannesburg, Gauteng
Email info@twomountains.co.za
Telephone Number 0800 668 539
Website www.twomountains.co.za
Complaints Department Telephone: 0800 668 539
Email: Complaints@twomountains.co.za
Compliance Department Telephone: 0800 668 539
Email: Compliance@twomountains.co.za
Two Mountains Financial Services Pty Ltd is an authorised Financial Services Provider, in terms of the Financial Advisory and Intermediary Services Act. Two Mountains Financial Services is licensed for Advise, Intermediary Scripted and Other in respect of Category I, Long-term Insurance Sub-Category A. TMFS accepts liability for all services provided by its representatives, which services may be provided under supervision. TMFS acts as an intermediary and earns commission which is permitted under the Long-term Insurance Act and the Regulations thereto.

Professional Indemnity Insurance

Both TMFS and TMU hold professional indemnity and fidelity insurance.

Compliance Department

Contact Details 0800 668 539
Email Address Compliance@twomountains.co.za
Websitewww.twomountains.co.za
This is the Compliance Department for both TMU and TMFS.

Product Details

Type of Cover Funeral Insurance Cover: The policy provides cover for the Insured and pays out upon the happening of the death of the Insured Lives.
Type of PolicyMicro-Insurance: Funeral Cover.
Monthly Premium Premiums are paid by debit order, cash, pay@ or persal deductions. You must pay all monthly premiums by the 1st day of every calendar month.

If you do not pay the premium by this date, we will allow a two (2) month grace period to pay the premium. If you do not pay the premium within this grace period, the Policy will be of no effect and will be considered lapsed by the Insurer. You will be notified of the lapse and no cancellation charges will apply.

We will review / increase your premium once a year.
BenefitsPlease refer to the policy schedule.
Your Obligations
  • You must pay the monthly premium.
  • All premiums owed must be paid in full before a claim can be processed.
  • Any claim must be submitted within 180 days of the applicable death.
  • You must provide all information to us within 31 days of when we request documentation or information.
  • You must update your personal information and any other relevant policy information when necessary.
  • You must inform us if your address and/or contact details change.
  • Neither you nor anyone acting on your behalf may engage in any unlawful activity to obtain any benefit under this insurance contract.
  • You must provide full and honest answers to all questions asked by us or our intermediary.
  • Providing incorrect information may impact the validity of your claim.
Other Matters of Importance
  • You must be informed of any material changes to the information set out here.
  • If a complaint to Two Mountains Underwriters is not resolved to your satisfaction, you may submit it to the National Financial Ombuds Scheme.
  • If your premium is paid by debit order, it must be in favour of Two Mountains Underwriters and may not be transferred without approval.
  • Two Mountains Underwriters must give 31 days’ notice in writing of its intention to cancel your debit order.
  • The insurer must provide written reasons for the rejection of any claim.
  • Two Mountains Underwriters must give 31 days’ written notice of its intention to cancel your policy.
  • You are entitled to a free copy of your policy.
  • You may request a copy of any transaction requirement submitted.
  • You have an obligation to disclose material information.
  • You may request recordings of any applicable telephonic disclosures.
  • All material facts must be accurately and properly disclosed.

Waiver of Rights

Two Mountains may not request or induce in any manner a client to waive any right or benefit conferred on the client by or in terms of any provision of the General Code of Conduct, or recognize, accept, or act on any such waiver by a client.

Conflict of Interest

To mitigate potential conflict of interest, we continuously monitor our processes to ensure fair treatment of our policyholders. Our established Conflict of Interest policy is available at  www.twomountains.co.za

Complaints

If you feel that your rights have been prejudiced, or you have been aggrieved in any way, you have the right to lodge a complaint. A copy of the complaints process is available upon request. Please contact our office on 0800 668 539 or email Complaints@twomountains.co.za should you wish to get more detailed information in this regard. lf your complaint is not resolved to your satisfaction in terms of the internal complaints process, then you may direct your complaint to either of the following relevant Ombuds:

National Financial Ombud SchemeFinancial Advisory Intermediary Services Ombud
AddressHoughton Estate
110 Oxford Road
Johannesburg
Gauteng
2198		Menlyn Central Office Building
125 Dallas Avenue
Waterkloof Glen
Pretoria
0010
Contact Tel: 0860 800 900                      
WhatsApp: +27(0)66 4730157
Email: lnfo@nfosa.co.za
Website: www.nfosa.co.za		Tel: 012 762 5000
Email: Info@faisombud.co.za
Website: www.faisombud.co.za


Contact Information of the Financial Sector Conduct Authority as follows:

NameFinancial Sector Conduct Authority
Postal Address PO Box 35655, Menlo Park, 0102
Physical Address Riverwalk Office Park, Block B, 41 Matroosberg Road,
Ashlea Gardens, Extension 6, Menlo Park, Pretoria
Tel Number 012 428 8000 / 0800 20 37 22
Fax Number 012 346 6941
Website www.fsca.co.za

Financial Intelligence Centre Act (FICA)

Two Mountains Underwriters (Pty) Ltd and Two Mountains Financial Services (Pty) Ltd are both accountable institutions in terms of the FICA. The two entities are required to identify prospective clients, verify the given information, and keep records of the verifying documents. We are also obliged to report suspicious and unusual transactions that may facilitate money laundering to the authorities.

Use of your Personal Information

When you enter this policy, you will be giving us your personal information that will be protected by data protection legislation, including but not only, the Protection of Personal Information Act, 2013 (“POPI”). We will take all reasonable steps to protect your personal information and with your authorization you authorise us to:

Process your personal information to

Transmit your personal information to any affiliate, subsidiary, or re-insurer so that we can provide insurance services to you and to enable us to further our legitimate interests including statistical analysis, re-insurance, and credit control.

Share your Personal information with other Insurers, The Financial Services Exchange (Pty) Ltd trading as Astute or any other financial institution regarding policies and claims with a view to prevent fraudulent claims to obtain material information regarding the assessment of risks proposed for insurance.

Transmit your personal information to any third-party service provider that we may appoint to perform functions relating to your policy on our behalf.

By giving us your consent, you authorize us to obtain and share relevant information about your financial products held in the Group, credit history and judgments. This includes sharing of information for purposes of underwriting, risk analysis and any related purpose as part of your financial planning within the group. You may access our Privacy Notice on www.twomountains.co.za